Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hairbyizzytouch@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hairbyizzytouch@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hairbyizzytouch@gmail.com.
Return & Exchange Policy
At HairByizzyTouch, customer satisfaction is important to us. Please read our policy carefully before making a purchase.
No Refunds
Due to the nature of our products and for hygiene reasons, we do not offer refunds on any wigs or hair products.
Exchanges Only
We accept exchanges only if:
- The item is unused, unworn, unwashed, and in its original condition.
- All tags, lace, and packaging remain intact.
- You contact us within 7 days of receiving your order.
- The item is returned before an exchange is processed.
Non-Exchangeable Items
- Wigs that have been worn, cut, coloured, customised, washed, or altered.
- Clearance, sale, or promotional items.
- Custom-made or personalised wigs.
Damaged or Incorrect Orders
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery with clear photos and your order number so we can resolve the issue promptly.
By placing an order with HairByizzyTouch, you acknowledge and agree to this Return & Exchange Policy.